At 16 Miles, we believe your experience should feel effortless from start to finish. Below are answers to some of the most common questions from our guests.
If you need anything else, we’re always here to help.
General Questions
What time is check-in and check-out?
Check-in and check-out times vary by property and are provided in your booking confirmation. We offer easy self check-in so you can arrive on your schedule.
Do you offer self check-in?
Yes. All of our properties feature secure, convenient self check-in so you can enjoy a smooth and flexible arrival.
How do I access the property?
Detailed check-in instructions, including access codes and directions, will be provided in your guest portal prior to arrival.
Booking & Policies
What is your cancellation policy?
Cancellation policies vary by property and are clearly outlined at the time of booking. We recommend reviewing your selected policy before confirming your stay.
Do you require a security deposit?
Some reservations may include a security deposit or damage waiver. This will be disclosed during the booking process.
Can I modify my reservation?
We’ll do our best to accommodate changes based on availability. Please contact us as soon as possible if your plans change.
During Your Stay
What if I need assistance during my stay?
We’re here for you. Whether you need help with the property or recommendations for the area, simply reach out—we respond quickly and are happy to assist.
Are your properties cleaned professionally?
Absolutely. Every property is professionally cleaned and inspected to ensure a high standard of comfort and quality.
Is Wi-Fi available?
Yes, all of our properties include high-speed Wi-Fi so you can stay connected if needed.
Experience & Amenities
What amenities can I expect?
Our properties are thoughtfully designed and may include features such as:
Fully equipped kitchens
Comfortable living spaces
Outdoor areas with scenic views
Fireplaces, hot tubs, or fire pits (property dependent)
Details are listed on each property page.
Are pets allowed?
Pet policies vary by property. Please review the listing details or contact us for clarification.
What activities are nearby?
Our locations are chosen to bring you closer to nature and adventure. Depending on the property, you may enjoy:
Hiking and scenic trails
Mountain views and outdoor exploration
Local dining and attractions
We’re happy to provide recommendations.
Still Have Questions?
We’re just a message or call away.
At 16 Miles, we’re committed to making your stay as smooth and enjoyable as possible—from booking to checkout.
👉 Contact Us 📧 danmaya305@gmail.com 📞 [786-999-4222]
